Privacy policy

Privacy Policy

Last updated: January 13, 2026

Ferro Racing (“we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). The Services are provided to offer customers a curated online shopping experience. Our store is hosted on Shopify, which enables us to deliver the Services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

This Privacy Policy forms part of our Terms of Service. Where there is a conflict between the Terms of Service and this Privacy Policy regarding the collection or processing of personal information, this Privacy Policy will apply.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you. It does not include information that has been anonymised or de-identified.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details: name, email address, phone number, billing and shipping address

  • Payment and financial information: payment method, transaction details, payment confirmation (payment card details are processed securely by our payment providers and not stored by us)

  • Account information: username, password, preferences, and settings

  • Transaction information: products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled

  • Communications: information you provide when contacting us (e.g. customer support requests)

  • Device and technical data: IP address, browser type, device identifiers, network information

  • Usage data: how you interact with and navigate our website and Services

2. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise provide information

  • Automatically through your use of the Services, including via cookies and similar technologies

  • From service providers who process information on our behalf (e.g. payment processors, delivery partners, analytics providers)

  • From partners or third parties, where permitted by law

3. How We Use Your Personal Information

We process personal information for the following purposes:

3.1 Providing and Improving the Services

  • Processing payments and fulfilling orders

  • Managing accounts and customer relationships

  • Shipping products and handling returns or exchanges

  • Remembering preferences and personalising your shopping experience

  • Improving our website, products, and Services

3.2 Marketing and Advertising

  • Sending promotional emails or messages about products, offers, or updates

  • Displaying advertisements that may be relevant to you

Where required by law, we will only send marketing communications with your consent, and you may withdraw your consent at any time.

3.3 Security and Fraud Prevention

  • Protecting accounts, transactions, and the integrity of the Services

  • Detecting, preventing, and investigating fraud, misuse, or illegal activity

3.4 Communication and Support

  • Responding to inquiries and providing customer support

  • Maintaining our ongoing relationship with you

3.5 Legal and Regulatory Compliance

  • Complying with applicable laws and regulations

  • Enforcing our policies and protecting our legal rights

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services, analyse website traffic, remember user preferences, and support marketing and advertising efforts.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality and performance of the Services.

5. How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify, payment processors, delivery partners, and other service providers who assist us in operating the Services

  • With marketing and advertising partners, including for interest-based advertising, subject to their own privacy policies

  • With affiliates within our corporate group

  • When required by law, legal process, or to protect our rights, customers, or Services

  • In connection with a business transaction, such as a merger or sale of assets

We do not sell personal information in the ordinary commercial sense.

6. Relationship With Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide and improve the Services, including hosting, checkout, payment processing, and analytics.

Some enhanced Shopify features may involve Shopify combining information from your interactions with our store and other merchants. In such cases, Shopify acts as a data controller for those activities.

For more information, please review the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal to exercise applicable rights.

7. Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.

8. Children’s Information

The Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can delete it.

9. Security and Retention of Information

We take reasonable technical and organisational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

  • Provide the Services

  • Comply with legal and tax obligations

  • Resolve disputes and enforce agreements

Order and transaction records are generally retained for a minimum period required by law.

10. Your Rights

Depending on where you live, including South Africa, the European Union, or the United Kingdom, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request a copy or transfer of your personal information

  • Object to or restrict certain processing activities

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable data protection laws.

You may exercise your rights by contacting us using the details below. We may need to verify your identity before processing a request.

11. Complaints

If you have concerns about how we handle personal information, please contact us. Where applicable, you may also lodge a complaint with your local data protection authority.

12. International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where required, we rely on recognised safeguards such as Standard Contractual Clauses to protect your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 kobrin.joshua@icloud.com

Information Officer (POPIA): Ferro Racing